Hi, I'm Steve...

Versatile and delivery focused

  • Agile Business Analyst
  • Scrum Alliance Certified Scrum Master
  • Project Manager
  • Leader

Career Highlights

IBM (Aug 2020 - current)
Hong Kong & China

Insurance Engagement Manager

  • Responsible for business development in the Insurance sector.
  • Develop solutions to client RFPs.

AXA (Oct 2015 - Jul 2020)

Health Business Transformation

  • Agile revamp of the Health business including Product Turnaround, Claims Excellence, and Cross Sell pillars, also involving the implementation of EBAO, a new core system.
  • Scrum Master of system and non-system related activities for Claims Excellence.
  • Designed cross pillar processes and implemented Jira and Confluence to improve transparency and productivity, convincing the other teams to follow.
  • On time delivery of MVP despite a major impact on working practices due to the 2019 Novel Coronavirus (2019-nCoV) crisis.

Building a Data Driven culture

  • Transformed the infrastructure to improve security, scalability, leverage on-demand to reduce cost, and build the foundation for the transformation of people and processes.
  • 12% of the company upskilled to become citizen data scientists for insight self discovery, and do this by leveraging upon open source tools and Tableau, the leading visualisation tool.
  • Streamlined processes to give answers to business questions in days rather than weeks.

Motor Claims Operating Model Transformation

  • Implemented Guidewire Software to revamp the end to end operating system of claims, focusing on customer experience, straight through processing, loss containment, fraud partner and vendor integration.
  • One claims platorm for Singapore, India, Malaysia, Indonesia, Thailand, Philippines, Hong Kong.
  • Brought to market the first release of Guidewire in AXA Asia, initially covering the Motor business.

IBM (Dec 2011 - Sep 2015)
Hong Kong & China

Airline Catering Operations Transformation for Cathay Pacific and Cathay Dragon

  • Key member of the IBM System Integration team delivering Paxia Solutions' cloud-based IFX™ and GP™ to automate and enhance the airlines’ in-flight catering operations.
  • Client goal was to transform their catering systems and processes; improve efficiencies and standardise catering management practices; and create operational and business alignment across both airlines.
  • Automation of the end to end catering process; Inflight Service Design and Scheduling, Day of Operations Management, and Invoicing/Invoice Validation.
  • Press release  https://runwaygirlnetwork.com/2016/06/06/ibm-and-gategroup-take-cathay-pacifics-catering-ops-into-the-cloud/

Enhanced call centre and store customer service for CHANEL

A customer today in Hong Kong could be a customer tomorrow in Macau, Shanghai, or elsewhere. In conjunction with Salesforce, IBM implemented their Master Data Management software.

AXA (Jun 2008 - Nov 2011)
United Kingdom

HR Operating Model Transformation

  • Lead Business Analyst tasked to migrate the highly integrated HR and Payroll system to PeopleSoft.
  • Created the HR system architecture model used to streamline the HR system estate and plan the decommission of multiple sunset applications.
  • Standardised processes, simplified AXA's architecture and reduced cost.

Period end Service Management

Coordinated period end IT process with Finance, owning the communication effort across the Life, Insurance and Wealth operating companies in conjunction with global IT Teams. This included period end planning, customer and supplier engagement, incident management, and in-flight incident root cause analysis/resolution.

TotalJobs.com (Jun 2007 - Jun 2008)
United Kingdom

Product and SEO improvement

Agile working with Product Owners and the Digital Team on 2-4 week release cycles for rapid functional enhancements of the many job boards under the Total Jobs umbrella.

Its4Me / Swinton Insurance
(May 2005 - Jun 2008)
United Kingdom

Digitally disrupting the motor insurance industry

  • Starting in 2001, Its4Me Insurance was one of the internet only insurers that shook up the industry.
  • Full stack developer with sole responsibility for the business critical CRM and sales system used throughout the business dealing with policies from inception to renewal and handling thousands of transactions per day.
  • Developed systems to support integration with sales lead aggregators such as MoneySupermarket.com and GoCompare.com.

Shall we talk?

Lets have a conversation

If you would like to know more about how I've helped to transform some the world's biggest and well known businesses, across diverse industries in the United Kingdom, Singapore, and Hong Kong, then please drop me a line. Let's have a chat and I'll buy the coffee!

Multiple screens showing responsive web developement next to a hot drink for a meeting

Turn your idea into digital reality

Many of my clients requiring web design have been small or start up businesses and need a lot of guidance. I love these kind of projects as I feel I can be a part of a new and exciting business from the very beginning!

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